Gamify Your Grind: A Guide to Boosting Sales with Staff Performance Rewards

What if your Point of Sale system could do more than just process orders? What if it could actively help you build a better, faster, and more motivated team? This is the vision behind CloudTill's upcoming **Performance & Rewards** module—a game-changing feature designed to turn your staff into a growth engine.

Every restaurant and takeaway owner knows that staff performance is directly linked to customer satisfaction and profitability. Faster deliveries lead to hotter food and happier customers. Higher quality dishes lead to better reviews and repeat business. But how do you consistently incentivize this level of excellence? The answer lies in gamification.

Part 1: Supercharge Your Delivery Drivers

For takeaways with in-house drivers, speed is everything. A customer's experience can be made or broken in those final minutes of delivery.

Our Performance & Rewards system introduces **Targeted Delivery Times**. As a business owner, you'll be able to set an expected delivery duration for different postcode areas. For example, a delivery to a nearby postcode might have a target of 15 minutes, while one further away might have a target of 25 minutes.

Here’s how it works:

• Set Targets: Define your ideal delivery times based on location within the CloudTill dashboard.
• Earn Points: When a driver is assigned an order, the clock starts. If they successfully deliver the order within the expected time, they earn performance points.
• Get Rewarded: These points accumulate over a pay period. Owners can then set up a bonus structure—for example, every 100 points earns an extra £10 bonus on their payslip.

This system creates a clear, fair, and motivating incentive for drivers to be efficient, leading directly to faster service and a better reputation for your business.

Part 2: Reward Quality from the Kitchen

Great food is the heart of your business. So, how can you reward the chefs who consistently produce outstanding dishes?

The Performance & Rewards module will enable **Direct Customer Feedback on a Per-Item Basis**. Imagine this flow:

1. A customer receives their pizza, and on the box is a unique QR code.
2. They scan the code with their phone, which takes them to a simple page where they can rate the pizza they just ate.
3. This feedback is directly linked to that specific order in your CloudTill system.

Because CloudTill manages your staff and orders in one place, we can build logic to associate specific dishes with the chefs on duty or assigned to that order. Consistently high ratings for dishes prepared by a certain chef will earn them performance points, just like the drivers. This allows you to:

• Identify Top Performers: See which chefs are your quality superstars.
• Incentivize Consistency: Reward the staff who create the food that keeps customers coming back.
• Boost Morale: Create a culture where quality is recognized and financially rewarded.

The Big Picture: A More Profitable Business

This isn't just about giving out bonuses; it's a strategic tool for growth. By motivating your team to focus on the two things that matter most—speed and quality—you create a cycle of positive reinforcement. Happy, efficient staff lead to happy, loyal customers, and happy customers lead to a healthier bottom line.

This is the future of restaurant management—a system that doesn't just track your business, but actively helps you improve it. Stay tuned as we get closer to launching this exciting new module.