The Ultimate Guide to Staff & Driver Management for UK Takeaways

For takeaway and restaurant owners in the UK, managing in-house delivery drivers is a double-edged sword. While it offers control over the customer experience and avoids commission fees, it introduces a significant administrative burden. Tracking hours, calculating wages, and fairly compensating for fuel costs can quickly become a weekly "payroll nightmare."

This is where a modern EPoS system with integrated staff management tools transforms from a convenience into a necessity. CloudTill is designed to solve this exact problem, putting powerful management tools right at your fingertips.

Step 1: Centralize Your Team in One Place

The first step to ending the chaos is creating a single source of truth. Instead of scattered spreadsheets and paper notes, CloudTill allows you to create a profile for every staff member—from chefs and front-of-house to delivery drivers.

For each staff member, you can define:

• Role: Clearly assign roles like 'Driver', 'Manager', or 'Chef'.
• Wage Information: Set their pay structure, whether it's hourly, daily, or a fixed monthly amount.
• Contact Details: Keep essential information like phone numbers organized and accessible.

Step 2: Automate Delivery Fee & Fuel Cost Calculation

This is the game-changer for businesses with their own drivers. Manually calculating fuel expenses is inaccurate and often leads to disputes. CloudTill introduces **Postcode-Based Delivery Rates**.

You can set a specific delivery fee for different postcode areas (e.g., £2.00 for MK42, £3.50 for MK40). When you assign a driver to a delivery order, the system automatically calculates the correct fee for that specific drop.

This powerful feature:

• Ensures Fair Compensation: Drivers are paid accurately for the distance they travel.
• Eliminates Guesswork: No more arguments or complex mileage calculations. The system does the math for you.
• Improves Transparency: Both you and your driver can see exactly how delivery earnings are calculated.

Step 3: Track Everything in Real-Time

An effective manager needs a real-time view of their operations. Our order tracking board isn't just for food; it's for your drivers too.

• Driver Status: See at a glance which drivers are 'Available', 'On Delivery', or 'Offline'.
• Order Assignment: When an order is ready, simply assign an available driver. Their status automatically updates.
• Efficiency Insights: Over time, you'll see which drivers are completing the most deliveries, helping you optimize your team.

Conclusion: From Payroll Nightmare to Fingertip Control

By integrating staff and driver management directly into the POS, CloudTill turns a complex, time-consuming task into a streamlined, automated process. You save hours on administrative work, reduce costly errors, and create a fairer, more transparent system for your entire team. This allows you to get back to what you do best: running your business.